Use FXS/FXO for Predictive Dialer

I had some questions on the Predictive Dialer product,.. Can TDM circuits such as FXS/FXO & Digital T1 Trunks be used? If so what hardware (T1 Card-wise) is supported for this? Are there any other packetized carriers for call termination that this
product can use (Aside from Skype)?

Voicent Predictive Dialer (AgentDialer) does not require any hardware card (T1 Card) or physical phone lines to work. It is a pure software solution that directly operates Skype, which makes calls from the internet to regular landline or cell phones. To have good call quality, it does require you have a decent computer and enough internet bandwidth. For details, please see Skype FAQ: 8. How many lines can I have on one PC using SKYPE?

For now, Voicent only supports Skype.

What resources are required on the agent/client side of this application?

Normally, agent’s computer is on the same local area network (LAN) as the dialing computer, so the connection bandwidth should be fine. Unlike the server computer, a Pentium IV computer with half G memory should be OK.

If you do not use a centralized dialing computer, then depends on how many line you want for each agent’s computer, you will need more CPU and memory. A decentralized solution does offer better scalability since it is not limited by one server computer.

Are there any special configurations that need to be taken into account on the firewall, or in any Wan routing perspectives?

If agents’ computers and the gateway (dialing) computer are on the same LAN, there is no need to configure the firewall or router. However, if an agent is work from home, for example, then you need to open up the firewall for remote access. Details are available in the Predictive dialer setup guide.