Test Remote Agent software

(a) I’d like to trial the AgentDialer for multiple computers, but when I install the Client Program on a remote computer, it fails. I notice that the installation program says that Client Programs can only be installed when using Enterprise Edition. Is the free download with the nag message the Enterprise Edition that will allow me to trial with multiple computers/users, or do I have to pay first to try multiple computers?

The RemoteAgent program (the client program) is actually installed by default with the gateway. It is automatically started when the gateway is running. The only difference when it is run as part of the gateway is that it does not require a manual user login.

You can turn off the running of the RemoteAgent program from the gateway computer. To do so, please select the gateway main menu > Setup > Options > Call Transfer, and select the box labeled: Do not show pop up window on this computer.

It is true that you cannot run the RemoteAgent program without the Enterprise edition installed. However, to test it, you can just use the program on the computer where Voicent Gateway is installed. The difference is that the screen popup is shown on the gateway computer instead of on a remote computer.

(b)I’d like to understand how effective this product would work for an office that has 20-25 outbound-primarily reps calling out using autodialer. Also, would this program support inbound calling to those same 20-25 reps and allow them to take incoming calls to the same phone number we’re using (skype-out) for outbound dialing? How would this be managed? Would I use IVR Studio? Do you have a sample IVR layout file that would allow simple inbound call-handling to allow me to trial inbound call handling (dial 1 for sales, dial 2 for support, 3 for corporate directory, 0 for voicemail).

The outbound and inbound calls are managed by different programs. For outbound call, you might use BroadcastByPhone autodialer or AgentDialer. For inbound, you use IVR Studio.

We do have sample applications included with IVR Studio. For details, please select Library from the program main menu. The help files for the sample applications are available online.

For outbound call, the key question is that whether you want a centralized computer to handle all the calls, or use separate computers to distribute the call load. The ideal settings for you must be based on your available computers, bandwidth, agents, and your outbound campaigns.