Use headset with predictive dialing

I am still in need of resolution to the reason my headset does not work with this dialing system…………….. I CAN NOT USE THE DIALER until this is resolved. My headset works just fine with my softphone. But when I am using the dialer system all contact is thru the speakers in my laptop. THIS DOES NOT WORK for me. I NEED to know why this is happening and how to fix it.

Looks like the default audio device is your computer speaker. Looks like you are using the professional edition of Agent Dialer, where the popup screen is the default one (which only uses the default audio device). To fix the issue, please do the following:

1. Open Voicent Gateway, select Setup > Options > Call Transfer tab, choose “Do not show popup screen on this computer”. Once it is off, the default popup screen is not used.

2. Install Voicent RemoteAgent software. This is the popup screen software that will replace the default one. If you still have the download installer, choose Client software from the initial screen, and then choose RemoteAgent to continue the installation. Do not uninstall other Voicent software.

3. Run Voicent RemoteAgent software manually. From the setup manual, you can set up the audio device to use. Login using any name.