Use Laptop for Agent Dialer

I am looking for something very close to your agent dialer. I have some questions. I have read through the FAQ section, but it appears to be a little old. For example the voice modem recomended is no longer available. Here are my questions:

1) I have a latitude (DEll) D630 that is 2 years old. DO you have a recomendation for a modem?

You probably read some information that is for older releases. Actually, modem is no longer recommended for Agent Dialer. Especially for predictive dialing, using a modem will be cumbersome. It will be so much easier to use VOIP (either SIP based or Skype) for Agent Dialer. When VOIP is used, you do not need physical phone line or a voice modem, and you should be able to use a computer headset for the phone conversation.

But if you have to use modem, such as in the situation that you have no internet connection, you must get a USB voice modem. You should still be able to find Zoom 2985 USB modem online. Also, make sure your computer uses Windows XP.

2) We have another telesales person that has the same setup. Would we purchase two single copies or one?

Either way. But two single copies of Professional edition probably is easier to setup.

If you want one copy, you need to set it up on a server computer. You need to get Enterprise Edition for 2 remote clients. Both of your laptop computers must be connected to the network of the server computer.