Cannot request license in Agent Dialer

When I try to request a license in Agent Dialer I get the error: “This operation can only be performed on a machine that runs Voicent Gateway” What do I need to do?

Getting this error in the Agent Dialer indicates that you do not have the “Dialing Hosts” set to “localhost”. You likely have it set to the IP address of the system you have installed the Predictive Dialer on. To resolve this issue go to “Predictive” and select “Dialer Hosts”. In the Voicent Gateway Servers window click the host you have entered to select it and press the “Disconnect” button. Once you have done this, click the host again to highlight it and press the “Edit” button. On the next screen where it says “Host Name or IP” remove the IP address and replace it with “localhost” (without the quotes) and press the “Add” button. Back on the first screen select the host again and press the “Connect” button. Now go to “Help” and “Request product license…”. Problem resolved.