Preview of the new Voicent Dashboard

With the upcoming release, Voicent Remote Agent software becomes Voicent Dashboard. This is not merely a name change for the software but a major improvements in capabilities. The older version is simply a screen popup software that allows agents to be connected to customers. The new version is a unified agent desktop that offers:

• Direct access to Voicent CRM for customer records and contact history
• Easy to personalize desktop windows, such as dialpad, call disposition, incoming call queue, and call script
• An embedded web browser capable of discover phone numbers and automatically turn them into click-to-call buttons
• Improved dialpad for easy call transfer, hold and resume, call recording, and click-to-play audio
• Quick action buttons for callback setup, opt-out, and other call dispositions when used in conjunction with Voicent CRM

The following video playlist shows the main improvement.