Agent record phone conversation

Does an agent able to record the all conversation between agent and their customer ? Is it automatic or manual ? and if it can, how to calculate disk size for their pc?

Yes. It could be automatic or manual.

To make recording automatic, go to Voicent Gateway > Setup > Options > Call Transfer, then select “Record every transferred call“. To make manual recording, simply click the Record button from the screen popup window when a call is transferred.

The recorded audio files will be saved on the computer that runs the gateway. By clicking a link, you can access every recording file from the Agent Dialer spreadsheet.

The recording file format is PCM 8Khz, 16 bit, mono, so normally you need 16K bytes per second of recording.