Dialer Report

Does Agent Dialer produce some report about the results of the calls?

The call status is shown in real time. You can sort the spreadsheet column and see the result. If you want to see more, you can copy paste the result to Microsoft Excel, then you can have all sorts of reports, graphing available in Excel.

If you use predictive dialing, you can access call report by select Predictive > Report… from the program main menu. You will then see report items like total calls made, calls dropped, calls answered by each agent, and how many hours each agent is spent on the phone, etc.