Multiple Campaigns

Can I run multiple campaigns with Voicent Agent Dialer? If so, how

A more recent post about the same topic is Use predictive dialer to run multiple campaigns.

It is pretty easy to run multiple campaigns with Voicent software like Agent Dialer or Broadcast By Phone auto dialer. Simple open different call list, and start the calling.

Before release 7.6.0, though, this may cause congestion in the gateway. Each call list tries to grab as much lines as possible. It should work, but may cause some calls not being made due to the lack of lines. Starting from 7.6 release, you can specify how many lines to use for each call list. For example, if you have a 24 line system, and like to run 2 campaigns. You can specify the first campaign to use 20 lines, and the second campaign to use only 4 lines. This way, there will be no congestion on the gateway.

For Agent Dialer, when starting predictive dialing, the first dialog window has an option to specify the maximum lines to use for the calling.