Anwering machine transferred to agent

WHAT IS THE BEST SETTING TO STOP ANSWERING MACHINES GOING TO THE AGENTS

If the software detects the call is answered by an answering machine or voicemail, it will not transfer the call to an agent. So when an call to answering machine does go to an agent, the software incorrectly treat the call as answered by live human. The detection algorithm is based on statistics and heuristics. In normal cases, the software is less likely to mistake an answering machine for live answer then the other way around.

The only option that affects the detection is the detection mode (gateway > setup > options > detection): balanced, agreessive, and most aggressive. In most cases, “balanced” mode should be selected. The more aggressive the algorithm, the more tendency it is likely to treat an answering machine as live answer. In the most aggressive mode, all answers will be treated as live answer.

Besides the settings, it is critial that the phone line is clear. If you use a VOIP service, please make sure you have enough internet connection bandwidth, and your VOIP service offers good quality service. Since the detection is a real time operation, it is also important to have a fast computer.