Transfer message

In the predictive dialer mode can I automatically play a short message when there is a live answer? For example, the call is connected to a live person and when that person says, “Hello” a message plays “Please hold for an agent”. That way there isn’t just silence between the live answer and the connection to an agent. Is that possible?

Yes. All you need to do is specify the audio file for live answer from the predictive dial setup window (the popup window when you click start dial).

Can I run two campaigns (two separate sets of data) at one time (10 lines for each campaign using the 20 line multi agent dialer)? If yes, can I determine which agents get which transfers (so I can completely separate the two campaigns)? Or would I need to buy to copies of the software and run them simultaneously to do what I’m describing above?

Yes. You can specify how many lines to use for a particular campaign, again from the same window mentioned above. This is a newly added feature, so you must use release 7.6.1 or later. However, for now, you cannot separate agents for the two campaigns. If you do want to separate agents, then you need to buy another copy of the software and run it on a different computer.

When I upgrade my computer tower how do I switch the software to the new computer?

You can transfer the license to the new computer.