Category Archives: Developers

Agent Screen Popup for 3rd Party CRM systems

When our predictive dialer or auto dialer connects an outbound call to an agent Voicent will popup a CRM page to let the agent know who they are talking to, as well as give the agent additional CRM information and … Continue reading

Posted in Developers, Voicent CRM |

IVR Database Integration

Please note that database access can be done using the built-in Database action. This sample is included here to show it can be done through Java action also. This sample extends the Password Protected Info sample by checking the caller … Continue reading

Posted in Developers, Inbound Samples |