Category Archives: Voicent CRM

Advanced Search

The following video shows you how to use the Advanced Search functionality within Voicent software, allowing you to create Dynamic call lists, and extract valuable customer data.

Posted in Voicent CRM |

Agent Screen Popup for 3rd Party CRM systems

When our predictive dialer or auto dialer connects an outbound call to an agent Voicent will popup a CRM page to let the agent know who they are talking to, as well as give the agent additional CRM information and … Continue reading

Posted in Developers, Voicent CRM |

Creating Custom Web Forms

Being able to create a web form is a crucial part of the sales and marketing process. By having a web form available on your site, you’re giving your organization the ability to generate leads without lifting a finger! Generating … Continue reading

Posted in Voicent CRM |

Creating Landing URLs

A Landing URL doesn’t sound like much, but it can have a huge impact on your business and how you manage leads. A landing URL provides tracking capabilities across your website for your leads and customers so that you see … Continue reading

Posted in Voicent CRM, Workflow Automation |

Creating Web Forms

Website Forms are the standard for collecting information about a lead or customer. What isn’t standard is how useful the information becomes when it’s entered through the Voicent Web Form. Using Voicent’s web form, you can immediately capture the results … Continue reading

Posted in Voicent CRM, Workflow Automation |

Follow Up Call

The following video goes through how to set a follow up call with a lead, allowing your Agents to stay on top of their sales conversions and maximize scheduling efficiency.

Posted in Voicent CRM |

Manage Contacts Using Voicent CRM

Voicent software relies on Voicent CRM to manage data, such as contacts, contact lists, call history, and sales potentials. You can generate a campaign call list from the CRM, with specific criteria. For example, your call list can be anyone … Continue reading

Posted in Call List, Predictive Dialer, Voicent CRM |