Analog Phone FAQs
What is PTSN? Stands for Public Switched Telephone Network. Traditionally, it is the fixed-line or landline analog telephone network. What is a voice gateway? A networked device that connects the PSTN network and an IP/VOIP network. It basically bridges voice … Continue reading
Choosing a VoIP Phone Service for Your Voicent Trial
How to test for free, and why you shouldn’t. Voicent software supports any major VoIP phone service, such as Skype, Callcentric, Vonage Soft Phone, RingCentral, etc. Most VoIP phone services offer free, stripped-down versions of their service. You can use … Continue reading
Configure Broadvoice VoIP Service with Voicent
Step 1: Setup Broadvoice Account & Gather SIP Information To start, you need to purchase a Broadvoice service to configure with Voicent’s platform. You can do so here. Once you have an account you should obtain access to your SIP … Continue reading
Error: Failed to login to your VOIP account
When setting up your Voicent App, you may run into the following error: “Error: Failed to login to your VOIP account” This is most likely due to one of the following reasons: Your VOIP username & password were not entered correctly … Continue reading
Error: You must first configure voice line before starting your campaign
As you’re running your first campaigns, you may run into the following error: “Error: You must first configure voice line before starting your campaign” This error is caused by the absence of a valid VOIP service in our software. In … Continue reading
How To Connect Your Cisco SPA3102 Voice Gateway to Your Computer
Step 1: Connect Network Cable Disconnect the network cable from your computer and connect it to your SPA3102’s INTERNET port. Step 2: Connect Ethernet Cable Take the Ethernet network cable included with your SPA3102 and connect one end to the … Continue reading
How to Setup Voicent Software with Analog Phone Lines
Many phone services are provided through a physical analog telephone line (RJ-11 telephone cable). These services include the traditional landline and extension lines from older PBX systems. They also include VOIP services that provide only analog access, such as MagicJack, … Continue reading
Network Troubleshooting
When setting up Voicent software you may run into the error: Failed to Get Response from SIP service Here’s Why: When the Voicent Gateway starts, it will first send user registration information to your VOIP service provider. Once the message … Continue reading
NexVortex SIP Trunk Setup
When you sign up for NexVortex you should be sent an email containing your setup configuration, you will need: Authorization User Authorization Password Proxy Server Domain SIP ID/User ID The authorization user and password are randomly generated strings. They are … Continue reading
No VOIP Login Error
This error message is what Voicent software gets from your VOIP service or your PBX system. It usually means that your user name/password is not correct. Please note that for some VOIP services, the web login password is not the … Continue reading