Automated Phone Surveys
The following video shows you how to launch automated phone surveys using Voicent’s IVR studio alongside the Auto Dialer.
Capturing Keyword Texts with an Inbound IVR App
Often times we want our customers to be able to text us using keywords that create meaningful responses from within our communications systems. With IVR Studio, you have the ability to give your customers a set of phrases that they … Continue reading
How to Use IVR Studio
You don’t need a technical background to take advantage of IVR Studio. However, if you do, you can create powerful IVR systems that are fully integrated with your corporate environment. You can design and deploy your IVR project all within … Continue reading
IVR 24/7 Info Hotline
Setting up an automatic 24-hour information hotline is easy if the information is relative stable, for such your office hours. You can do that even with an answering machine. But if the information you provide is constantly changing, such as … Continue reading
IVR Application Log
You could print out information during any part of the call flow. For example, you can print out the current value of a variable, last caller entered keys, and any other information specific for your application. In this sample, the … Continue reading
IVR Auto Attendant
Anyone involved in business communications today is familiar with auto attendants, and businesses both large and small can easily take advantage of the technology. When a call is answered by Auto-attendant, prerecorded voice messages are played to the caller offering … Continue reading
IVR Call Flow
An IVR application is defined by a call flow diagram, which is similar to a user instruction manual for a voicemail system. A call flow diagram is composed of many elements and transitions between elements. Elements And Transitions The following … Continue reading
IVR Customize Auto Dialer Message
BroadcastByPhone Auto Dialer has a built-in Message Designer that can handle a lot of simple customization tasks. However, it cannot be used for advanced customizations, such as creating marketing messages using multple languages, or creating a survey message with multiple … Continue reading
IVR Customize Auto Reminder Message
Auto Reminder has a built-in Message Designer that can handle a lot of simple customization tasks. However, it cannot be used for advanced customizations. This type of customizations are handled by IVR Studio. To use IVR Studio for Auto Reminder, … Continue reading
IVR Customize BroadcastBySMS Text Message
BroadcastBySMS has a built-in Message Designer that can handle a lot of simple customization tasks. However, it cannot be used for advanced customizations. This type of customizations are handled by IVR Studio. To use IVR Studio for BroadcastBySMS, Start the … Continue reading