Automatically “check in” with customers every month

This is an excellent idea generated by a user, who asked:

“Do you offer something that would automatically call our accounts each month and, if there is no answer, leave a pre-recorded message, and, if there is an answer, give the call to one of our reps?”

Why, yes, we have just the thing! Voicent’s AgentDialer predictive dialer will automatically dial the numbers of your customers, then leave a personalized message, e.g., “Hi, Mr. Jackson, this is Acme Office Supply calling to see if you need anything. ”

If the recipient answers, AgentDialer pops up a window on the computer of one of your reps so he or she can answer the live call.

You could also use Voicent’s BroadcastByPhone auto-dialer tool the same way, except that if a live person answers, they could be prompted to press a key if they want to speak with a live agent.

With BroadcastByPhone, the live call can actually be transferred to a cell phone, meaning a live agent would not have to be sitting by a computer ready to take live calls.