Monthly Archives: January 2012

VoIP grows at other end of the alphabet–Wales & Zimbabwe

Telepliant.com reports that Wales is looking to provide next-generation broadband to increase VoIP telecommunications and advance the country’s technology infrastructure. Comments are being sought from the business community over the Welsh government’s plan, which aims to give superfast connection rates … Continue reading

Posted in Business, technology, VoIP |

Clock is ticking on Release 7 support

As announced last fall, Voicent is withdrawing support of its Release 7 software as of Feb. 1, 2012. Although the software will continue to work, it will no longer be sold or be available for download on voicent’s website. If … Continue reading

Posted in Business, Voicent, VoIP |

Voicent introduces Call Center Manager software

Users of Voicent Communication’s popular AgentDialer predictive dialer will be interested in the Mountain View, CA VoIP software developer’s new companion product that automates Call Center regulatory compliance, eases Agent training  and helps measure and improve Call Center efficiency. Voicent’s … Continue reading

Posted in Business, Call-center management, VoIP |