A Wholesale Increase in VoIP for Business

According to VoIPwebsites’ blog, business VoIP is rated as the top method of communication, surpassing the age-old calling system of landlines.

“Business VoIP has grown quickly and carved a big market not only in retail side but also in wholesale side as well. VoIP is holding the scene today and would be captured the whole market of communication in future,” the VoIPwebsites blog reports.

The blog points out that VoIP has given birth to many enterprises such as Vonage, Skype and others.

“With the invention of VoIP, the skills of Internet protocol are being used to send the audio. In desktop applications, phone services and corporate telephone systems; the organizations have churned out an industry in VoIP technology,” the blog reports, adding that the Internet phone is “undoubtedly the biggest invention so far in the world of communication, that is not only helpful and beneficial for the business houses but also for the residents. It leaves you counting cash every month since it saves huge money on your monthly phone bills.”

Posted in Business |

Tips for improving VoIP Call Quality

Amit Kapoor, director of strategic technology advancement at Tone Software, offered suggestions for improving VoIP call quality in a recent Tech News World article.

Kapoor suggested that VoIP quality issues are best identified by finding the “weakest link” in your VoIP “chain.”

Kapoor says call servers are typical scapegoats because they are easiest to blame.

But, he said, the real quality problems are just as likely to be found network infrastructure or capacity and network traffic levels  at the time of quality degradation.

Kapoor suggests:

Eliminate barriers between voice and data domains.

Use VoIP QoS metrics rather than simple Network Mean Opinion Scores averaged over time to manage QoS levels.

Kapoor says those averages can actually hide the true VoIP quality problems.

Be proactive as VoIP traffic changes and expands. Using VoIP QoS analytics and network performance metrics allow you to get insight into capacity barriers that warrant network upgrades, as well as call patterns that show where changes are needed.

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VoIP fees being argued before FCC

The Federal Communications Commission is accepting comment on a petition requesting that the FCC declare that Voice-over-Internet-Protocol (VoIP) traffic is identical to traditional telecommunications traffic for intercarrier compensation purposes.

The comment period offers VoIP providers an opportunity to express  views on regulatory treatment of VoIP services.

In February, the FCC issued its Notice of Proposed Rulemaking on intercarrier compensation and universal service reform.

A key issue is the appropriateness of access charges for VoIP services. Access charges are fees that a carrier that serves end users charges other carriers to deliver non-local – or interexchange – traffic to, or from, those end users. These run from hundredths of a penny to several cents per minutey. Access charges provide many traditional carriers with a significant revenue stream.

Some argue that calls  originating in VoIP format shouldn’t be subject to access charges, but instead, much lower reciprocal compensation that applies to local traffic, which typically is much lower than access charges. Large VoIP providers like Vonage and Broadvox, as well as traditional carriers like T-Mobile, and nontraditional communications providers like Microsoft, Google and Skype, all support that position.

But many traditional carriers say VoIP traffic is just like traditional traffic when they receive it, and for that reason VoIP should be subject to traditional access charges. They say the costs of handling traffic remain constant, so there is no reason for what they view as an artificial distinction.

Comments on the petition about the appropriate regulatory treatment of VoIP are due by Aug. 8, 2011.

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