we have agents inside the transfer element of IVR Studio like, janders,mhones,krichen and when people press to be transferred, the line drops.
This happens because when you add agents to the IVR Studio transfer element they have to be in a specific format.
This format can be extgp:,ext:,14086651685,or agent:
So in your case you would need to change it to agent:janders,agent:mhones,agent:krichen
Notice: This is case sensitive, if you use Agent instead of agent, it will NOT work!
Hi, I have been using IVR Studio for a while now, and everything works great except for one things.. I can not get the MySQL statement to work, no matter what I try.
MySQL statements in IVR Studio, work just like any other MySQL statements. The same syntax is required and similar trouble shooting. Ensure that your username/password and database table name are accurate, this is what most people miss. Also, the table names should be enclosed with ` key to symbolize a column.
“Hi, how can I use voicent broadcastbyphone to let users press multiple numbers for multiple transfers? thanks”
When using BroadcastByPhone, you can quickly realize that it restricts you on how many transfers you can do at one time. For example, if you wanted to have the people you are calling to press 1 to transfer to sales and press 2 to transfer to support. One way around this is with our IVR Studio, within IVR Studio you can create a BroadcastByPhone outbound campaign that can give you a ton of more features than what is default in BroadcastByPhone, so, you could transfer to as many numbers as you need.
In addition to having IVR Studio you are given the power to make incredibly smart interactive voice response systems. There is almost no limitation on Voicents IVR Studio.
“I do not know how to use IVR Studio and do not want to purchase it since I do not know how to use it”
If you do not want to create the IVR Studio Outbound BBP Solution yourself, you can email us the specifics of what you want done and we can give you a quote. We have expert developers that know the in’s and out’s of our IVR Studio. In addition to creating it, they could also set it up and deploy it.