Hello Sir/Madam, I been testing the Auto reminder Product. This is the question is from my manager. Can Auto Reminder do about this process?

Dial a specific monitor number:
This number will take Voicent to a menu tree which needs to be navigated.
When the system answers we will want voicent to “play” the DTMF for “3″
This is selecting option 3 in the menu tree
Voicent should then “play” the DTMF for “2 1 4 0″
This is telling the menu tree to transfer to extension 2140
Voicent should play the DTMF for “1″
Confirms to our menu tree to transfer to the given extension
Voicent should then “play” the voicemail monitor test message

Yes, you should be able to do that with Auto Reminder and Voicent IVR Studio. You use Voicent Auto Reminder to schedule and make the outbound call required, and for the call, specify an outbound message that is designed by IVR Studio.

When use IVR Studio to design the outbound application you specified above, you can create the call flow intuitively in the GUI environment. To play a DTMF tone, you can specify the digit needed, select the prompt type, then select it as “DTMF tone”. For details, please see IVR Prompt Type.

You may also need to create some silent audio files, such that it can be played during the time the phone system is playing its menu tree. This way you kind of “pause” the Voicent IVR message and wait for the phone system to present its menus.

In this knowledge base, there are other articles that deals with similar applications. Please browse or search the content for more info.

Our department is currently reviewing software that will allow us to contact plaintiffs on cases so that they can meet with the officers for scheduled evictions. Here are the requirements that I’m hoping your software will allow us to address:

import a call list that comprises of a defendant/tenant’s name, an address, a file number (all numeric), plaintiff’s landline telephone number, plaintiff’s cell number, plaintiff’s email address. From this imported list we’re looking to be able to dial the plaintiff’s number, play a standardized message informing them that an eviction is scheduled at (spoken variables from call list) “street address”, “unit number” for “defendant name” between the hours of “hh and hh” or “hh and hh”.

Ability to confirm receipt of message, talk to an operator or cancel after entering the “file number” as a verification qualifier via telephone keypad tones and prompts. Simultaneous emailing and text messaging to plaintiff’s email and cell. Of course all of the standards such as Multi-Lingual support and reporting of completed calls, cancellations and confirmations with date/time stamps. Please let me know if your software can address these requirements

Yes, this should be relatively easy to setup using Voicent Broadcast By Phone Auto Dialer and Voicent IVR Studio.

You can use Broadcast By Phone for ourbound calls, import you call list with all the columns you described; then you can use Voicent IVR Studio to design your call message, which uses the content of columns as part of your message. You can mix and match the columns and other audio/text prompts. Text will be automatically converted to speech using the available Text to Speech engine.

At the end of the message, you can ask the recipient to enter touch tone key responses, such as the “file number”, or connect to operator, or cancel. The file number entered will be shown in the call status. If you have IT staff, they can do more with IVR Studio, such as verify the file number entered is correct based on records in a database.

The best way to see how these products work is to download the software the give it a try. Once installed, select the Help menu > Product Walkthrough… to learn more about the product usage.