Monthly Archives: October 2012
SPA3102 Dial Plan
Dial plans can be very confusing at first glance. However they are an invaluable feature of the SPA-3000′s so you should at least learn the basics of how they work. The following dial plans are to show how to use … Continue reading
Posted in Predictive Dialer
Tagged Dial plan, spa3102
Call Center Manager – Rules Engine
Introduction CCM Rules Engine Keys Campaign Keys Call Keys Line Keys Agent Keys Operators Built-In Functions Examples BroadcastByPhone Example AgentDialer Example IVR Studio BroadcastByPhone Example Introduction The Call Center Manager(CCM) Rules Engine is a new tool created by Voicent Communications. … Continue reading
Posted in Call Center Software
Tagged call center manager, ccm rules, ccm rules engine, ccmre, rules engine
Using Wireshark to diagnose VOIP problems
Nowadays, VOIP services and software are easier to setup. But from time to time, you may still have issues like not being able to connect to your VOIP service, not getting audio when a call is made, or just getting … Continue reading
Posted in Call Center Software, Developer, voip
Tagged call center, rtp, voip, wireshark