Tag Archives: voip
Using Predictive Autodialer to Forward Live calls to VOIP IPBX
Instead of using the predictive autodialer and remote users, we want the predictive autodialer to forward the live calls to our VoIP IPBX (i.e. a specific number). This number is connected directly to the Sales agent queue and our Call … Continue reading
Posted in Call Center Software, Developer, Predictive Dialer, voip
Tagged agent dialer, agentdialer, call center, call center software, predictive dialer, predictivedialer, voip
FlexPBX and Remote Agent status updates
I’m testing this and I have 2 agents both logged in & using RemoteAgent. One is on the local LAN and the other is not. One says idle and updates the status and the other says idle, no status update: … Continue reading
Posted in Call Center Software, voip
Tagged call center, call center software, contact center, ivr, voip
Using Wireshark to diagnose VOIP problems
Nowadays, VOIP services and software are easier to setup. But from time to time, you may still have issues like not being able to connect to your VOIP service, not getting audio when a call is made, or just getting … Continue reading
Posted in Call Center Software, Developer, voip
Tagged call center, rtp, voip, wireshark