Tag Archives: ccmre

World’s Largest Debt Collection Operation Settles FTC Charges, Will Pay $3.2 Million Penalty

The world’s largest debt collector has been fined $3.2 million by the Federal Trade Commission. Expert Global Solutions(EGS) and its subsidiaries have agreed to stop harassing consumers with allegedly illegal debt collection calls. The law they violated was the number … Continue reading

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Dynamically change SIP Trunk based on Area Code dialed

Hello Voicent, I run a debt collection organization and currently collect debt from 5 states. I would like a dialer that offers the ability to dynamically change the Caller ID on an outbound phone call to try and match the … Continue reading

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How to add more remote agents?

Adding new agents to an existing call center is a common task, but very simple. The steps in this article assume that you have the software already installed and that you have the appropriate license to support your total number … Continue reading

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