Setup localphone SIP service

Localphone.com is another SIP service that can be used with Voicent software. The following is the setup instruction.

A nice feature of localphone.com is that it gives you a free 5 minute phone call. It may also gives free incoming phone number. To sign up, please visit Localphone website.

localphone SIP Setup

localphone SIP Setup

Posted in Predictive Dialer, voip |

Time Warner Cable opening up more call center jobs.

According to Chicago Tribute, Time Warner Cable announced plans to expand employment there from 240 employees to 400. The company says that it will spend $10 million on the new building space–providing room for expansion.

“Time Warner Cable is enthusiastically investing in our customers, this community and our employees by developing an advanced telecommunications facility that can efficiently and effectively handle sales calls and upgrade new customers from throughout the eastern U.S.,” said Chris Van Name, regional vice president of sales and new market development for the New York City-based company.

Posted in Call Center Software |

Spammers Wreak Havoc at AT&T Call Center

According to courthousenews.com,

Several of AT&T’s call centers have been receiving numerous anonymous email spam messages. These email messages were distributed via AT&T’s internal email distribution systems. These phony messages told the call-center employees to go home “in an orderly fashion.” Another message suggested that certain call center locations were going to be closed down because of low call volume and employees would be contacted regarding relocation, etc. Another message said that call center employees had to wear business casual attire to work, effective May 1, 2012. Because these messages were able to circumvent the system, AT&T was forced to reconfigure its email distribution systems, perform scans for malicious programs, and install electronic safety measures–all of these resulted in damage to AT&T’s computer systems. Moreover, AT&T’s ability to service its customers was disrupted. Its overhead and customer service costs increased.

AT&T wasn’t going to let these spammers get away so it decided to sue. AT&T seeks damages for violation of the Federal Fraud and Abuse Act.

 

 

Posted in Call Center Software |