Creating Campaigns Couldn’t Be Easier

Posted on June 9, 2015 | By Henry Schultz

Since we have released version 10 of Voicent’s Predictive Dialing software. The number 1 things our customer’s like telling us is how nice our interface is, and how easy it makes managing campaigns.

The way that we create campaigns within Voicent’s  Predictive Dialer is quite creative, and allows for extensive control over who, and when you call a customer. The big change that we have made is we allow our clients to craft basic to advanced CRM based search criteria, giving you a dynamic call list that goes up and down as your agents interact with the CRM record.

Below is an example image of a call list that will call contacts that have, not been called, reached an answering machine, failed to reach(busy tone), as well as their age is below a certain birth year.

Search criteria for Voicent software

Posted in Call Center Software, Predictive Dialer, Tips & Tricks, Use Case Scenario |

4 Business Savvy Tips on Using Your CRM

Posted on June 5, 2015 | By Voicent Support

Auto dialer and predictive dialer software posts

Jun 5 2015

Your success with a CRM is often determined by the quality of the customer relationships that forms between your company and your customers. Some businesses, however, only use their CRM like a glorified Excel spreadsheet to track customers and nothing else–when it could be used to do so much more. Here are 4 business-savvy tips on how you can use your CRM to connect, engage, and cultivate high quality relationships.

  • {1}

    Get to Know Your Customers

    To start a relationship with someone, you have to understand them and let them feel understood–not an easy task when you are dealing with many customers at the same time. A CRM gives you a place to keep track of all customers, and all their personal details can be automatically gathered from phone calls, emails, texts, online chat, and website interactions. For more on a CRM that automatically tracks customers and saves their contact information along with their interactions, see Voicent’s CRM page.

  • {2}

    Create effective marketing campaigns

    Creating effective marketing campaigns depends on understanding who your customers are. Having the correct data on how your target customers interact with your company will let you know how to sell to them, and others like them. A good CRM will automatically update customer information during email, phone, or SMS marketing campaigns based on their responses.

  • {3}

    Develop Meaningful Relationships

    The more data you get, the more you can automate the communication process. Having in-depth information in a CRM allows you to deeply personalize each customer’s experience, but with less work.

    With a marketing automation platform that has a built-in CRM (like the Voicent marketing automation platform), you can automate customer engagement with workflow integration and event triggers. For example, when a prospect fills out a web form on your website, their information is automatically saved into your CRM, and a welcome email may automatically be sent to the prospect without you lifting a finger. In another instance, when your customer logs in for the first time on your website, this interaction is saved into the CRM, and another email may be automatically sent from your business with information on getting started. Thus, knowing where your customer is along the buying process helps you provide professional, high quality customer service and sales flow.

  • {4}

    Predict the Future: Understand Your Customer’s Purchasing Behavior

    Now that you have all this data, you need to use it! Anticipate what your customer’s purchase behavior and what they will want to know before they even call or send an email. Using CRM data analytics, you can use your CRM to set automatic reminders to make follow up calls and emails to the most important customers. Moreever, you can use your CRM to see purchasing trends and determine what the next step in your company should be. With web form integration with your CRM, you can learn about the areas where you customers decide not to purchase and other bottlenecks.

You can use a CRM to elevate your business, create effective campaigns, connect and engage with customers, and predict their behavior. With a good CRM, doing business becomes simple and enjoyable.

Posted in Call Center Software, Tips & Tricks | Tagged , , , , , , , ,

Is it good to invest in CRM softwares?

Posted on May 19, 2015 | By Emerson

Most probably your business you invested in some years ago is quite whining along and after your great efforts, you are now seeing some real grip.  Your return of investments is soaring and your list of costumers might as well have increased drastically. Think again, this is a problem; it is starting to become incredibly harder to continuously provide top notch services to your customers compared before.

So is it time to start thinking about Customer Relationship Management CRM software to help keep your customer communications, transactions and relationships all organized and flowing so your business can continue to grow without the growing pains?  When you are getting a great number of customers? Or deciding when a certain level or revenue or sales or when your own crew approaches a peak limit? If you are starting to ask yourself such question for your business, there are a lot of things you need to consider all along. Here are some considerations for your checklist:

The best idea is probably that it is very essential that you start appraising CRM systems when manual business processes becoming too much to handle.  You’ll probably thinking that’s something need to be change when you realize that in reaching a threshold of customers where managing them, doing the follow-up calls, responding to inquiries and keeping your revenues blending becomes tedious than compared to the past. That’s a decent hint it’s about time to grow your business automation and look closely at CRM software.

So how do you kick it off?  First ask everyone that affiliates your business.  You can even also talk to your customers to find out how to prolong your good relationship between them. Ask them if they are already using CRM software that really is working well, at the same time learns from their experiences.

Talk to your crew.  What things they need to help them do their jobs better and easier?  What problems they encounter on their day to day routine? Listen and take every notes, take their concerns on how to could they improve that might as well improve your business.

Voicent’s Call Center CRM solves all your problems!  With this CRM software tool managing customer data is just a piece of cake!  Voicent CRM is compatible with the well-known SugarCRM, ZohoCRM and saleforce. Take note there is no need for extra cost for software integration!  You wouldn’t buy a new car without doing deep research on customer reviews, fuel mileage, crash safety ratings, reliability and resale values, so don’t look at CRM systems blindly.

 

Posted in Predictive Dialer |