Voicent Predictive Dialer Compared to Traditional Dialers

Voicent Communications, Inc has been in the telephony/auto dialer/predictive dialer/Voice over internet protocal(VOIP) business for over 12 years! During those twelve years we have been able to create intricate, easy to use software including our award winning Auto Dialer, Predictive Dialer, Auto Reminder, and Call Center software.

Some of the main reasons our customers chose Voicent is that we have an unmatched customer service system, along with our ever evolving Auto / Predictive Dialer. The VoiP industry has made huge leaps in the technology over the past few years and Voicent is well equipped to keep up to pace.

We have an extensive knowledge base and wiki with over 1,000 articles that have helped thousands!

We strive to have the highest Return On Investment(ROI) out of all Auto / Predictive Dialers.

The biggest Return On Investment(ROI) you can get by using Voicent products over our competitors, is that we do not require dialogic PCI boards which can costs thousands of dollars, our software can use your existing internet connection to make all phone calls.

An example Return On Investment scenario:

We had a customer who was quoted $5,400 for a 10 agent 30 line system from a traditional dialing company. Also you have to factor in the $7,500 for the 30 line dialogic board. Which brings the price to $12,900.

Using Voicent Communications you could have spent $5,000 on a 10 agent 30 line system and would be able to use your existing internet connection to make the phone calls. No need for a $7,500 dialogic board when using Voicent Communications software, we are fully integrated with almost all VoiP providers!

$5,000 with Voicent Communications

or

$12,900 with Traditional Dialers

Posted in Predictive Dialer |

SugarCRM – Voicent Predictive Dialer Integration

Voicents’ Predictive Dialer is available on the SugarForge. It is fully integrated with SugarCRM to deliver you a seamless and easy way to trigger predictive calls directly from your web browser.

The benefits of Voicent Predictive Dialer being integrated with SugarCRM is that everything can be handled from your web browser! Before you had to manually move the phone list from your SugarCRM into Voicents Predictive Dialer spearsheet.

Some features of the Voicent Predictive Dialer Addon are as follows:
Single-click to launch Voicent (www.voicent.com) Agent Dialer for predictive dialing or power dialing. Automatic call status update, record audio file, play audio file, and transfer calls to a phone, extension, or an agent. Works with an analog phone line, Skype, Skype Connect, PBX systems, or SIP based VOIP service.

No other predictive dialer offers a SugarCRM experience like Voicent Communications, Inc does!

To check out our predictive dialer page on the SugarForge, follow this link: http://www.sugarforge.org/projects/predictive-dial

Posted in Predictive Dialer |

Java 7 Exploit

As of January 12th, Java 7 has been exposed to have an exploit that allows people to trick your computer into downloading and launching a file. The file could be a Trojan, virus, or any other malicious software. There is over 7 billion devices that use Java and Voicent is one of them.

Oracle released a press announcement claiming they have fixed this security hole, however, numerous security agencies including the Department of Homeland Security claim that the exploit is still their! So everyone who uses Java 7 should uninstall it or temporarily disable it in your web browser.

Luckily, Voicent Communications only uses Java 6, which does not have this exploit. All small, medium, large businesses, and government entities do not have to stop using our Predictive Dialer, Auto Dialer, or Call Center Software. Business is as usual at Voicent Communications!

Posted in Call Center Software, Predictive Dialer |