The Real Deal between the Predictive Dialer vs Auto Dialer

This is one of the most asked questions we get from our clients. Which is better? What gives better solutions? Which wins the game?

Sorry to burst your bubble but it is not for us to dictate but for you as a business owner to find out. It all boils down to your business needs and requirements.

Auto Dialer

An Auto-Dialer is one of the capabilities of the system than can deliver automated, pre-recorded messages to a list of contacts. Simply put, when an Auto-Dialer calls you, an automated pre-recorded message is delivered to you. This smart dialing software automatically dials the contact numbers in the list and then play the audio file. You’ll be given a choice wherein the people can take the pre-recorded message or be transferred to a live agent.

This dialing software is a smart tool that can skip answering machines and at the same time, leave answering machine messages in your voice, send simultaneous calls, create personalized messages using the text-to-speech function, features live call transfer, automated messages, touch-tone opt out in an easy-to-use Excel-life platform.

Predictive Dialer

On the other hand, a Predictive Dialer does otherwise. Once the customer receives the call, there are no automated, pre-recorded messages but it automatically connects you to live, Predictive Dialer agents who are ready to take your call anytime. It has the power to detect if the calls are answered by a machine or a live human.

A powerhouse for many uses, the predictive dialer software is an important tool for telemarketers, sales agents, call center representatives, and marketing agents to name a few. Reports say that predictive dialing has helped boost the agent’s productivity by 200-300%.

Voicent Predictive Dialer is power packed with features that are useful for businesses that perform the following:

• Market Research
• Debt Collection
• Surveys that request customer feedback
• Non-profit fundraising campaigns
• Call center outbound campaigns with many agents
• Business marketing campaigns
• Political campaigns aimed at reaching more voters
• Customer experience analysis in identifying the companies’ strengths and weaknesses
• Sales automation
• Marketing Automation
• And a lot more!

In conclusion, it is important to note that the either the auto dialer or predictive dialer software is not a definitive one-size-fits all solution for all types of businesses. Its effectiveness varies  depending on the needs and circumstances of the businesses, but for those it works for, it really works.