Call Center Software Technologies that Suit the Location Independent Lifestyle

With the advent of technology, high demand for remote jobs, and evolving lifestyles of professionals, starting your own business has become more challenging with the need to be location independent. May you be a traveler, a businessman jet setting the world to find more clients, a sales or marketing agent who prefer to base in your home country, or a call center business owner looking to relocate your business outside of the US, or whatever personal reasons you may have, it shouldn’t hinder you to bring your business anywhere you want. As long as you have good internet connection, a laptop, and the right tools, you’re all set to live and work anywhere.

For maximum flexibility, the use of the Voicent Call Center Software may be the all-in-one solution that lets you connect and engage with people. With Voicent’s omni-channel capabilities and progressive communication technology integrated with CRM and workflow automation, you can promote productivity, cost efficiency, exceed revenue goals, and satisfy more customers while hopping from one country to another.

In this article, we pin down the right tools that can conveniently help you think outside the cubicle.

1. Voicent Cloud Solutions. With the plethora of functions the Voicent Call Center Software provides, its best solution for your kind of lifestyle is Voicent Cloud. It’s an instant cloud call center with built-in CRM at your fingertips. With its integrated platform, its powerful call centre software is aimed to supercharge your sales for great ROI by streamlining your calls, managing agents and customers, and automating certain tasks—and that’s only the tip of the iceberg. Plus, it’s so easy to use!

Here’s a lowdown of its features:

• Predictive Dialers
• Auto Dialers
• CRM or Customer Relationship Management
• IVR
• Outbound Call Center
• Inbound Call Center
• Blended Call Center
• Sales Automation
• Marketing Automation
• Workflow Automation
• Automated Text Surveys
• Automated Phone Surveys
• Email Marketing
• SMS Marketing

What’s even better, you get all these flexible features on a base rate of $19/month only. The Voicent cloud call center software is fully customizable so for added solutions you might need, there is no need to pay for the complete package. Just easily pay for what you need and you’re ready to go.

2. Automated Workflow Management. This feature is best for marketers looking for marketing automation solutions and sales agents who are always on the go but are keen to keep an eye on sales management through our sales automation function. This software function works best to never miss great opportunities, disappoint customers, or destroy your credibility.

With its built-in CRM, all tools become smarter because the tools have data to work on. Plus with the workflow, the platform also provides automation, which means that the platform is not only powerful, but also smart and automated.

Automated Workflow Management tool automates business processes by providing services, scheduling follow up tasks, or assisting the team when needed to close a sale all without human intervention. It features Triggers wherein calls, SMS, or emails can be sent automatically through the Voicent’s workflow engine.

Once a triggering event occurs, the workflow engine can perform a set of actions automatically, such as making a phone call, sending an email or text message, marketing automation, sales automation, posting a notification to a particular agent etc.

Find this helpful, for only $99/account, our package offers a Workflow Automation and Customer Journey Management tool that will surely save the day.