Reduce predictive dialing drop rate

By default, Voicent Agent Dialer dials as fast as possible during predictive dialing mode. The software is smart enough that if all agents are busy, dialing new numbers will be suspended. As soon as any agent is available, Agent Dailer resumes dialing. This feaure significantly reduces the drop rate, but not totally eliminate it.

The reason is that if an agent is available, and there are 2 lines ready, the system will make calls on both lines. If both of them reach a live answer, then one of them is connected to the available agent, and the other is dropped.

If you see a high drop rate, you should slow down the dialing. To set the dialing speed, select Agent Dialer main menu > Predictive > Options.