Click To Play Audio
Setup Process 1. Record/Upload Audio Record & Upload the audio you wish to play during calls. 2. Add Click to Play Option Make a click to play option for the audio you recorded. 3. Test it! Learn how to create … Continue reading
Create a Campaign List from Campaign Results
You can easily start a new campaign based on certain campaign results. For example, you can start a new campaign to call all contacts that the current campaign is answered by an answering machine. Actually, the newly defined campaign list … Continue reading
Create a Campaign List from Import
This article goes over how to import a file using the import wizard. You perform these steps: Save a spreadsheet file to a CSV file (or create one using a text editor) Go to “Contacts” and then click the yellow … Continue reading
Create a Campaign List from Search Results
This article will cover the steps necessary to create a call list through a search profile. Creating a list from a search profile is really powerful, because it allows the call list to change every time the search is performed. … Continue reading
Create An Agent Profile
If your contact center has agents, then you’ll need to be familiar with how to create profiles for them. An Agent Profile is where you can assign things like Caller ID, Extensions, and more. To get started, on the main … Continue reading
How to Configure a Network for Remote Agents
Call Centers don’t always have their Agents inside of the same room, or building, as the server. This means that some Agents will have to connect to the Voicent App remotely, or in other words, from outside the server network. … Continue reading
How to Make An Agent Login
To make an agent login, first go to your Voicent Application. Launch your CRM from the dashboard, and look for the Setup option on the left sidebar. Click on Setup, and then Agent. Now click on Agent Profile. (see picture below) … Continue reading
How to Use Predictive Dialing
Create Call List Before you can run a campaign, you’ll need to create a call list. This can be done by simply adding yourself to Contacts and then selecting All Contacts during the campaign creation. Start Predictive Dialing Go to … Continue reading
How to Use Speed Dialing
Create Call List To create a call list, click on AgentDialer icon, simply type in names and phone numbers in the spreadsheet-link window. You can also copy-paste your call list from other programs, such as Microsoft Excel, or use File … Continue reading
How To Use Voicent Predictive Dialer
Voicent’s Predictive Dialer is a state-of-the-art dialer that connects live-answered calls to your agents so that you can increase agent productivity and spend more time with the customers that matter most. The predictive dialer uses two main technologies that you’ll … Continue reading