Infonetics releases VoIP services scorecard

Market research firm Infonetics Research today released excerpts from its annual EMEA Business VoIP Services Leadership Scorecard, which analyzes and ranks the top service providers in the IP Centrex market in Europe, the Middle East, and Africa.

“In all parts of EMEA, including Africa and the Middle East, we continue to see strong deployments of IP Centrex services,” said Diane Myers, directing analyst for VoIP and IMS at Infonetics Research.

“In evaluating the top 10 IP Centrex providers across the region, little has changed in the mix of our list of leaders from 2010. All but three of the providers in our top 10 are incumbent operators, which is reflective of the EMEA landscape, where most providers compete nationally rather than regionally,” Myers continued.

“Mobility continues to be a critical capability as businesses look towards flexibility and integration of services into a single mobile device. Those providers that are focused on FMC (fixed-mobile convergence) capabilities are true stand-outs,” she added.

REPORT SYNOPSIS

Service providers ranked in the EMEA Business VoIP Services Leadership Scorecard include Bezeq, BT, Orange, Netia, SFR, TDC, Telefonica O2, Telekom Slovenia, T-Systems, and Vodafone. The Scorecard, which is included in Infonetics’ VoIP and Unified Communication Services and Subscribers market share and forecast report, identifies the top IP Centrex (business VoIP services) providers in EMEA based on criteria critical to determining market leadership, including number of IP Centrex subscriber installed base, financial stability, market strategy, service development, and support options.

The leadership matrix determines which service providers currently lead the market and are best positioned to succeed long-term.