Clock is ticking on Release 7 support

Posted on January 16, 2012 | By Voicent Customer Service

As announced last fall, Voicent is withdrawing support of its Release 7 software as of Feb. 1, 2012.

Although the software will continue to work, it will no longer be sold or be available for download on voicent’s website.

If you are using Release 7 software, please go to Voicent’s download page and download a backup copy of the latest (and last) version of Release 7 (version 7.6.5).

While you are there, seriously consider upgrading to Release 8 so you can continue to remain eligible for free email support and license transfers to new machines (requires fee and currently supported product license).

Click here to learn more about Voicent’s new Release 8.

Posted in Business, Voicent, VoIP |

Voicent introduces Call Center Manager software

Posted on January 9, 2012 | By Voicent Customer Service

Users of Voicent Communication’s popular AgentDialer predictive dialer will be interested in the Mountain View, CA VoIP software developer’s new companion product that automates Call Center regulatory compliance, eases Agent training  and helps measure and improve Call Center efficiency.

Voicent’s Call Center Manager, which also works with Voicent’s BroadcastByPhone auto-dialing software, allows Call Center managers to set thresholds for dropped-call rates. The software then automatically monitors line usage and agent availability. When agents are engaged in calls, the software slows the pace of outbound dialing, significantly lowering the likelihood that live-call connections will exceed the number of available agents.

Dropping calls, or hanging up on such connections, violates the U.S. Federal Trade Commission’s Telemarketing Sales Rules. Violations of the rules are liable for fines of up to $16,000 per incident.

The new Voicent software also makes users eligible for the FTC’s “safe harbor” clause, which protects companies from prosecution for occasional violations by enabling the measurement and reporting of dropped-call rates through the entire course of a telemarketing campaign.

Companies that employ software capable of measuring and producing reports showing that less than three percent of all calls in a campaign were dropped, are afforded “safe harbor” from prosecution, according to the FTC.

You can learn more about Voicent’s Call Center management software on the company’s website.

Posted in Business, Call-center management, VoIP |

Telco Depot launches line of VoIP gateways online

Posted on January 9, 2012 | By Voicent Customer Service

TelcoDepot.com, the Bay Shore, N.Y.-based supplier of phone equipment and telephony support solutions for businesses, has launched an expanded range of VoIP gateways and accessories on its online phone system store.

In addition to TelcoDepot.com’s VoIP phones and business service, hosted PBX solutions and conferencing systems, its VoIP gateways and accessories will enable reliable, high-performing VoIP networks to be created for optimal business communications.

The company announced in a news release that its customers can now purchase Grandstream, Quintum VoIP and Adtran gateways, ATAs, and accessories from its website.

The accessories offered include Grandstream 4-port FXO Gateways Model GXW-4104 (4-port SIP FXO gateways, connect up to 4 4 analog POTS lines to your IP PBX), Grandstream 8-port FXO Model GXW-4108, Grandstream 2-port FXS Handy Tone 502 Gateways (2-port SIP FXS Gateway, connect 2 VoIP lines to analog phones or 2 analog phones to an IP phone system), Grandstream 4-port FXS Analog Gateway GXW4004, Grandstream 8-port FXS Analog Gateway GXW 4008, and Grandstream 24-port FXS GXW4024.

The company said discounts and free shipping are also available on some models.

“VoIP gateways and ATAs are an essential part of efficiently distributed VoIP architectures, and they are useful for building networks that help small and medium scale businesses grow,” TelcoDepot.com Principal Yaron Ram, said in the news release.

“Relatively low-cost and highly adaptable, they provide a convenient plug-and-play solution for VoIP that really works,” he added.

More information about TelcoDepot.com VoIP gateways and accessories, including available systems, configuration options and pricing, is available on the company’s website.

Posted in Business, VoIP |