Did Carrier IQ record VoIP calls?

Posted on December 12, 2011 | By Voicent Customer Service

Already under seige for a stealth-mode app that collects large amounts of data from cell phones, Carrier IQ is now being accused of participating in VoIP call recording.

Videos alleging to show proof of Carrier IQ’s tracking of text, image, video and VoIP calls are getting tens of thousands of hits on YouTube.

TMCnet Contributing Editor Susan J. Campbell’s blog report notes that Carrier IQ has denied claims that it is snooping, saying it has only gathered information to track performance data for the improvement of services.
Campbell also reports that a senior official with Carrier IQ said that the YouTube videos do not show data being transmitted out of devices.

United Kingdom blogger Hazel Chua reports that “UK mobile networks quickly stated that they did not make use of Carrier IQ,” and that Google, too, has said Carrier IQ was not installed in any of its smartphones.

Posted in Business |

Voicent adds Full Setup Services

Posted on December 2, 2011 | By Voicent Customer Service

Voicent prides itself on its ease-of-use, so why offer users the opportunity to purchase  Setup Services?

For two reasons:

1) More and more new people are coming to VoIP technology and many find the technology unfamiliar at best and baffling at worst.

These folks welcome a calm, competent and friendly voice to answer their questions while walking them through the process of obtaining VoIP service and downloading, installing and configuring the Voicent software tool they want.

2) Corporate users are usually well-versed in VoIP, but they are busy and want to expedite the process of getting Voicent up and running in their environment.

That’s why we’re offering telephone-based installation and setup services.

The services are specially designed to appeal to both the technically inexperienced new user, and the corporate user who is pressed for time and looking to expedite implementation of Voicent software.

For a flat fee, a Voicent technician will telephone and walk the user through any and all aspects of choosing VoIP phone services, downloading, installing and configuring the Voicent software.

Complete Setup of Professional Edition Voicent software is being offered for a flat fee of $199.

Enterprise Edition setup is being offered for $499 and includes installation and configuration of remote agents and other elements of enterprise software.

Click to learn more about these guaranteed services or to order.

 

Posted in Business, How to, VoIP, VoIP 101 |

VoIP, no good in emergency, eh?

Posted on November 5, 2011 | By Voicent Customer Service

One of the knocks against VoIP phone service is that it has issues when dealing with emergencies.

For example, most VoIP phone services are not connected to traditional 911 Emergency Centers, and even those that are connected, do so through third-party connections that monitor 911 calls on select VoIP phones then get the emergency information to the appropriate 911 Emergency Center.

That said, what happened in Smithfield, Texas, recently was interesting.

According to a post by TMCnet Contributor Jyothi Shanbhag,  the city woke up on September 5 with practically no cell phone, landline or cable TV availability and a major wildfire a few miles from town.

LiveAir Networks came to the city’s rescue, providing Internet access and Polycom phones to its police station, city hall and community centers, Shanbhag reported, adding that hosted PBX IP provider Junction Networks used its OnSIP phone service to provide the town telephone numbers, enabling it to make and receive phone calls while dealing with the wildfire emergency.

City officials credited the companies with providing crtically needed communications during the emergency, according to Shanbhag.

She quoted City of Smithville parks and recreation director and volunteer firefighter Andis Goble as saying that the companies “very well could have saved lives.”

Posted in Business, technology, VoIP |