VoIP tools level business playing field

One of the most exciting things about business in the new millennium is how much technology is within the reach of small businesses and nonprofit organizations.

From sophisticated, VoIP-powered virtual PBX systems, to automated customer-satisfaction surveys, small businesses have access to incredibly powerful tools today.

The only limitation is in the imagination of business owners. Pretty much any customer convenience a business owner would want to offer, can be had for very little money.

The bad news, of course, is that small business owners who are not taking advantage of technological competitive edges, are at the mercy of competitors who do.