An IVR application is defined by a call flow diagram,
which is similar to a user instruction manual for a voicemail
system. A call flow diagram is composed of many elements
and transitions between elements. The following
elements are supported:
Choice Element: to choose from a menu by a touch
tone key, such as press 1 for sales, press 2 for support,
press 0 for operator
Digits Element: to collect a sequence of touch tone
keys ended by the # key, such as a credit card number or
account number
Call Transfer Element: to transfer the call to other
phone
Record Element: to record what caller says
Prompt Element: to play audio or text-to-speech
voice over the phone
Each element contains prompts and actions.
Prompt is any information or instruction played over
the phone to the caller. It can be any pre-recorded audio file
or text-to-speech item.
Action is what an IVR application does in behalf of
a caller. For example, it can be a query to the database for
account balance. Voicent IVR platform supports both HTTP and
Java.
The following call flow diagram defines a simple auto attendant
IVR application:
More samples are available in the
IVR
Design Library.
All you need to do is press the deploy button.
To test the software or if you do not mind the ad message,
then use the shareware edition.
It is free and there is no time limit.
We offer three editions for IVR Studio: shareware, professional,
and enterprise. Please see
Feature
comparison for details.
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