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autodialer IVR Studio
Just point and click to have your company IVR system designed and deployed

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Inbound IVR:
Music On Hold
Auto-Attendant
Voice mail
Password Protected Info
Log Information
24-Hour Information Hotline
Voicemail to Email
Database Integration

Outbound IVR:
Multiple Language
Multiple Question
 

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Design Library - Voicemail to email

autodialer IVR Studio - Voicemail to Email

This sample extends the Voicemail 1 sample by adding more mailboxes and forwarding voicemail to email.
  

The Call Flow
Forward voicemail to email
The Java Class
Deploy Application
Use Voicemail to Email Application

The Call Flow

The call flow consists of one Choice element, two Record elements, and two Prompt elements. The choice element (Select Extension) asks a caller to select the mail box number (101 or 102). If the caller chooses extension 101 for example, the call flow is transitioned to a Recording element (John). Here the caller can leave a voice message. Once done (press # or hang up the phone), the call flow transitioned to a Prompt element (Voicemail to Email), which runs a Java program to forward the recorded message to John's email.

You can open this design by selecting Library > Voicemail to Email from the program main menu.

Forward Voicemail to Email

Open the property page (Right mouse click on an element, then choose Properties... from the popup menu.) for the Voicemail to Email element, select the Action tab, then click the New button. (For existing action, choose the Edit button.)

To send an email from your IVR application, use the following Email Action.

(Clik on the image to see an enlarged image)

To set up your email server, click the Email Server... button. The following figure shows the settings for gmail.

The attached file is: __VG__LAST_RESULT__, which is the recorded voice message file.

Deployment

You can use the sample application as a starting point for your own voicemail to email application. To deploy the application, select Deploy > Submit to Gateway... from the program main menu. If the menu item is grayed out, select Validate... first.

If you have multiple IVR application deployed, please see IVR select application for more information.

Use the Application

Once deployed, restart the gateway to have the changes to take effect.

When an incoming call is answered by the gateway, the caller is asked to choose a mail box number; the system then prompts the caller to record his message; once the recording is finished, an email with the voice message attached is sent to the voicemail owner.

You could also use a Java action to send our an email.

 

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