Advantages of Voicent's
IVR Studio
- One time purchase, use forever
- No monthly fee, no contract
- Setup in less than 10 minutes
- Works on any PC
- Feature rich and yet easy to use
- You can try it before you buy it
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What is IVR?
IVR - short for Interactive Voice Response - automates interaction with telephone callers. Most people are familiar with IVR applications. These applications allow users to retrieve information such as bank balances, flight schedules, and movie show times from any telephone and without the help of a live operator.
What is Inbound, Outbound IVR?
Most IVR systems are for inbound applications. Voicent IVR solution also supports outbound applications, such as BroadcastByPhone autodialer.
How is Voicent's IVR different?
Traditional IVR systems use proprietary software and expensive telephony hardware. Voicent IVR system is based on VoiceXML, an Internet open standard, so it is easy to integrate with other software applications. It can be deployed on any PC with a voice modem, an off-the-shelf standard computer component. That makes the cost of having your own IVR system extremely low.
How do you integrate IVR with existing systems?
Voicent's IVR platform supports two integration methods--HTTP and Java. With HTTP, an Internet protocol for the World Wide Web, the system can easily connect to any website. For other applications, any program written in Java can be easily integrated using Voicent's IVR software.
Why should I integrate my phone and CRM systems?
Integrating a CRM (Customer Relationship Management) system enables agents to quickly gain access to customer information on inbound and outbound calls, increasing operational efficiency and providing an improved customer experience. For example, with Voicent TelephonyCRM, all calls with caller ID are automatically saved. When a customer calls back, a screen popup with customer profile and call history is displayed on an agent's computer. Based on the customer's category, it can further direct which IVR application to use to answer the call, meaning the call can be automatically transferred to a specific person or department.
What can I do with IVR & Text-to-Speech capabilities?
A flexible IVR system can deliver dynamically generated content, such as account balances, when interacting with callers. The information is relayed to the caller by using a Text-To-Speech (TTS) engine, which reads aloud text in specified data fields.
IVR Samples
This sample extends the Voicemail 1 sample by adding more mailboxes and forwarding voicemail to email.
You can open this design by selecting Library > Voicemail to email from the program main menu.
The Call Flow
The call flow consists of one Choice element, two Record elements, and two Prompt elements. The choice element (Select Extension) asks a caller to select the mail box number (101 or 102). If the caller chooses extension 101 for example, the call flow is transitioned to a Recording element (John). Here the caller can leave a voice message. Once done (press # or hang up the phone), the call flow transitioned to a Prompt element (Voicemail to Email), which runs a Java program to forward the recorded message to John's email.
You can open this design by selecting Library > Voicemail to Email from the program main menu.
Forward Voicemail to Email
Open the property page (Right mouse click on an element, then choose Properties... from the popup menu.) for the Voicemail to Email element, select the Action tab, then click the New button. (For existing action, choose the Edit button.)
To send an email from your IVR application, use the following Email Action.
To set up your email server, click the Email Server... button. The following figure shows the settings for gmail.
The attached file is: __VG__LAST_RESULT__, which is the recorded voice message file.
Deployment
You can use the sample application as is. To deploy the application, select Deploy > Submit to Gateway... from the program main menu. If the menu item is grayed out, select Validate... first.
If you have multiple IVR application deployed, please see IVR select application for more information.
Once deployed, restart the gateway to have the changes to take effect.
When an incoming call is answered by the gateway, the caller is asked to choose a mail box number; the system then prompts the caller to record his message; once the recording is finished, an email with the voice message attached is sent to the voicemail owner.
You could also use a Java action to send our an email
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