This sample extends the Voicemail 1 sample by
adding more mailboxes and forwarding voicemail to email.
The call flow consists of one Choice
element, two Record elements, and two Prompt elements. The choice element (Select
Extension)
asks a caller to select the mail box number (101 or 102). If
the caller chooses extension 101 for example, the call flow is
transitioned to a Recording element (John). Here the caller
can leave a voice message. Once done (press # or hang up the
phone), the call flow transitioned to a Prompt element
(Voicemail to Email), which runs a Java program to forward the
recorded message to John's email.
You can open this design by selecting Library >
Voicemail to Email from the program main menu.
Open the property page (Right
mouse click on an element, then choose Properties...
from the popup menu.) for the Voicemail to Email element, select the
Action tab, then click the New button. (For existing action,
choose the Edit button.)
To send an email from your IVR application, use the
following Email Action.
(Clik on the image to see an enlarged image)
To set up your email server, click the Email Server...
button. The following figure shows the settings for gmail.
The attached file is: __VG__LAST_RESULT__, which is the recorded voice
message file.
You can use the sample application as a
starting point for your own voicemail to email application. To deploy the
application, select Deploy > Submit to Gateway... from
the program main menu. If the menu item is grayed out, select
Validate... first.
If you have multiple IVR application deployed, please see
IVR select application for more information.
Once deployed, restart the gateway to have the
changes to take effect.
When an incoming call is answered by the
gateway, the caller is asked to choose a mail box number; the
system then prompts the caller to record his message; once the
recording is finished, an email with the voice message
attached is sent to the voicemail owner.
You could also
use a
Java action to send our an email.
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