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If you have multiple IVR application deployed,
you can select which IVR application to use based on the time of day
or based on its caller ID.
Setup IVR Application Based on Call Time
Setup IVR Application
Based on Caller ID
Remove Deployed Application
You can select a weekend or after hour IVR
application in addition to a regular working hour IVR application.
To invoke the setup dialog window, select Setup > Options from
Voicent Gateway main menu, then choose the Inbound tab, click the
button labeled "Setup IVR Application for Incoming Call".
You can define two groups based on the day of
week. For example, you can set group 1 to be weekdays and group 2 to
be weekend. In each group, you can have a work hour IVR application
(group 1, music on hold) and an after hour application (voicemail
1). You can also choose "Do Not Answer", in which case no IVR
application will answer the call.
You need to have Voicent TelephonyCRM in
order to use this feature.
Voicent TelephonyCRM can automatically
save incoming calls with their caller IDs. It can also direct
Voicent Gateway to use a particular IVR application based on
caller ID.
Voicent TelephonyCRM uses a relational
database for managing customer information. The database
supported now is Microsoft SQL Server. You could use Microsoft
SQL Server Express also. The SQL Express edition is free and
it is sufficient for most organizations and businesses.
You can set customer category any way
you want. Each customer category can specify one IVR
application.
To remove deployed application, please
select Application > Setup Application... from the gateway
main menu. Select the application to remove, then click the
Remove button.
If you want to remove data files also,
such as logs files, recording files, and original recorded
audio files for your application, please go to the deployment
folder to delete them manually. The deployment folder is
usually under:
C:\Program Files\Voicent\Gateway\apps
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