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IVR Studio is fully integrated with Voicent
BroadcastByPhone Autodialer. You can design your outbound message
using IVR Studio. This sample shows the design of an outbound
message that supports multiple languages - when a call is answered
by a live human, the system plays a message in both English and
Spanish asking the person called to select his language choice. If
he chooses English, a English version of the message is played; and
if he chooses Spanish, a Spanish version of the message is played.
This sample is captured in the following video
demo:
Design For BroadcastByPhone: Multiple Language Support
The call flow is straightforward for this
sample. For outbound call, IVR studio automatically creates
two elements, Live Answer and Answering Machine,
under the top node. These two nodes represent two sub-designs,
one for calls answered by live human, and the other for calls
answered by answering machines or voicemail systems.
The Live Answer branch
consists of one Choice Element and a two Prompt
Elements. The Choice Element lets the user to select the
preferred language, and the two prompt elements play the
corresponding message in the chosen language. The Answering
Machine branch, the prompt element labeled Play Both
plays the message in both English and Spanish.
You can open this design by selecting Library >
Multiple Language from the program main menu.
To deploy the
application, select Deploy > Submit to Gateway... from
the program main menu. If the menu item is grayed out, select
Validate... first.
If you have multiple IVR application deployed, please see
IVR select application for more information.
Once deployed, restart the gateway to have the
changes to take effect.
Start Voicent BroadcastByPhone
Autodialer, select Broadcast > Select Message from the
program main menu. A new confirmation column labeled
Select_Language will be added automatically.
Start and use BroadcastByPhone as usual.
Transfer to English or Spanish speaking operator.
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