I’m trying to set up 20 stations that can work off of a predictive dialer for an outbound campaign, and I need to know besides the 20 computers which we already have what else do we need to set up everything?

You also need 20 USB headsets so your agents can talk with your customers on the phone. There is no additional hardware requirement.

So, is the actual predictive dialer simply software that needs to be installed on each of these computers or do I need a predictive dialer machine. I have no phone system I will be doing this with regular analogue lines.

Yes, Voicent Agent Dialer is software only. There are two basic configurations you can consider: centralize and de-centralized.

Centralized Dialing

All the outbound dialing are done in one computer. Calls with live answer are transferred to an available agent. One advantage of this is that you only need to manage one single campaign call list. In this configuration, you need the dialing computer and the 20 computers for agents.

De-Centralized Dialing

Install Agent Dialer on each agent’s computer. Each agent needs his own dialing list.

So doing it this way I assume I’ll only need to purchase the software, load leads on each system, plug a phone line into the computer and from there it all works?

The best way to configure these computers and software is NOT use a physical phone line. This is especially true for Agent Dialer for predictive dialing (best audio quality and easiest operations for agents).

Method 1 You can directly sign up a VOIP phone service, such as callcentric or Skype Connect. So as long as the agent computers have internet access, the calls can be made from Voicent software to regular phones.

Method 2 The second choice is to see if you can use your PBX system directly through a data connection without physical phone lines. Most major PBX systems can do that now. All you need to do is to have the PBX set up extensions for IP phones (SIP extensions). Voicent software can connect to these SIP extensions directly.

You can download the software and give it a try. The software has a setup wizard to help you get the system configured.

Dear sir, One of my client is looking for predictive dialer that can utilized the following dialers for his call center.

1. Skype
2. Google Call
3. Yahoo phone
4. Vonage phone
5. eyeBeam (a Sipn Dialer)

I checked your website, but could not find the detail about my question. Please contact asap. And also, where the server will be hosted and what infrastructure is required? The main requirement is to let the dialer dial throu any of the above mentioned dialer and connect the succsessful call to the available agent. The agent pool consist of 10 agents. awaiting for your reply.

Voicent predictive dialer (Agent Dialer) can use almost any VOIP service. For Skype, you need to use SkypeConnect, which is the standard based business service from Skype. For Vonage, all you need is to have Vonage soft phone feature. The exact configuration are shown in the following link SkypeConnect, Vonage.

For any other VOIP service, as long as the service is SIP based (most are), the configuration is similar. All you need to get is the VOIP account information (a.k.a SIP credential) for connection. For google voice and yahoo voice, they do not officially support SIP yet, so they cannot be used with Voicent software. (However, there are some web postings describe the steps (and download additional software) to configure how to use Google voice with X Lite. If you can get X Lite to work with Google Voice, you can configure Voicent to use google voice.)

Regarding the server location. Voicent is not a service company, we provide you with the software so you can set it up on any PC. Then configure the software to use the VOIP service you like. To find out more about the software, simple download the software and give it a try.