Can’t see the options for accessing the agent pop up setting as described in the FAQ on the Remote AgentDialer. I am testing with the evaluation version. 7.6.2

The popup screen settings are set from Voicent RemoteAgent program, not from AgentDialer. Some settings like preset audio or preset notes are set from Voicent Gateway.

By default, the gateway will start RemoteAgent program in the background. However, you will not be able to change its settings (like audio device). To do so, you must start RemoteAgent program manually. Also, you can disable the one started by Voicent Gateway (gateway > setup > options > call transfer tab, “Do not show popup screen on this computer”)

Also, you can install the RemoteAgent program from the installer. Make sure you select Client programs from the first window of the installer program.

I was trying to retrieve a recorded call that was made earlier today. Not only is the file not there, but the directory is also not present. I had the set up the directories and try it again and no file was created. I also looked online in your database for help and I could not find anything that helped. The location that I am looking at is
“file://C:\Program Files (x86)\Voicent\AgentDialer\message\y2010\m08\d01\_0.wav”. The folder message on down is not present and creating it does no good.

From the folder name, you can tell that the recording is made on: 8/1/2010. These folders and files should be created automatically. Are there any recording file created under these folders?

If it is just a few missing ones, then it should be OK. Since if the phone gets hang up really quick there will be no recording files.

Their are no folders and no recordings, even if I create the folders the system does not put any thing in them. I even searched for recordings and the only ones are your male/female, your test files and the basic windows ding/chimes etc. The only other file is “_0.wav” but it is in “…/Gateway/work/telcache” and it is only one file and it is not the ones they need. What is going on?

Maybe there are folder read/write permission issues. If this is a vista/win7 computer, take a look at the virtual folders under:

C:\Users\{user account}\AppData\local\Virtual Store\Program Files\Voicent

Yep that is where it is at. Wow, am I glad that they were there

Great. This is the issue with Windows Folder Virtualization.

I searched online try to see if there are reviews and complains about Voicent products. Most reviews are positive but i did find one complaint somewhere. How can I make sure I am getting the right product and service from Voicent?

Thanks for contacting us regarding your concerns. Voicent has been in business over 10 years, and over the years, we have thousands of customers large and small (To list a few, HP, British Telecom, and FEMA). We always try our best to bring you the best products and service while keep our prices affordable. In fact, most of our new businesses are from customer referrals.

We have very few customer complains. The one you see online is probably from someone who wanted a product upgrade for free – which we cannot do. Though we try to accommodate to our customers as much as possible, we have to draw the line somewhere.

We try to make our customer’s purchase decision as easy as possible and risk free:

Try before buy Download this free trial Software and test almost all features. There is no time limit for the trial version. (There will be a trial message for each phone call in this trial version)

Free email support for the current release Besides the free email support, we also have extensive product information online, such as product walkthrough, video demo, and knowledge base articles.

Paid Phone Support Our software is easy to use and most customers do not need phone support. But if you do want to talk to our support engineers, we have this options for you also.

The whole evaluation process is risk-free and stress-free. After you purchase the product, a license key will be issued to you to remove the trial message in the trial software. But the software is exactly the same as the one you evaluated.