Tag Archives: ivr
Dynamically Change SIP Account based on area code you are calling
When trying to do your outbound campaigns, you may want the ability to change the trunk used based on the area code that you are calling so that your caller ID looks localized to the person you are calling. The … Continue reading
FlexPBX and Remote Agent status updates
I’m testing this and I have 2 agents both logged in & using RemoteAgent. One is on the local LAN and the other is not. One says idle and updates the status and the other says idle, no status update: … Continue reading
Posted in Call Center Software, voip
Tagged call center, call center software, contact center, ivr, voip