FlexPBX and Remote Agent status updates

I’m testing this and I have 2 agents both logged in & using RemoteAgent. One is on the local LAN and the other is not. One says idle and updates the status and the other says idle, no status update: Shareware limited. Obviously I am asking about the one that is not updating the status. Is this because I am running the demo of PBX Flex and/or Call Center Mgr? Would I need to purchase a license for both PBX Flex & Call Center mgr to fix this or would I only need the PBX Flex license?

The one that is a remote agent(Not on Local LAN) will require the remote license to be able to interact just like the local agent. This is because you do not have a remote agent add-on for the dialing system, Flex PBX for inbound or AgentDialer/BBP for outbound.

Where can I find more information (i.e. cost,features, etc) on this remote license? I have not seen it anywhere on your website.

Here you can find upgrade pricing for Flex PBX, for Flex PBX, each line will let you have 5 extensions, these extensions can be local or remote agents.

http://voicent.com/store/pbx_upgrade.php