3rd Party CRM Screen Popups
When our predictive dialer or auto dialer connects an outbound call to an agent Voicent will popup a CRM page to let the agent know who they are talking to, as well as give the agent additional CRM information and … Continue reading
Advanced Search
The following video shows you how to use the Advanced Search functionality within Voicent software, allowing you to create Dynamic call lists, and extract valuable customer data.
Agent Dashboard complains about registry settings for browser emulation
If you see “Dashboard’s registry setting for browser emulation is not correct” when starting Agent Dashboard, please make sure you have the latest Microsoft Internet Explorer installed. If you have the latest version of Internet Explorer (version 11) and see … Continue reading
Agent Groups
Agent Groups represent departments within an organization. Common examples of this would be: Sales, Support, Billing, etc. Agent Groups are utilized by allowing certain actions to be visible and impacted by any agent within the group. For example: what if … Continue reading
Agent Screen Popup for 3rd Party CRM systems
When our predictive dialer or auto dialer connects an outbound call to an agent Voicent will popup a CRM page to let the agent know who they are talking to, as well as give the agent additional CRM information and … Continue reading
Alternate Phone Numbers
To configure the conditions for alternate calls in a Broadcast By Phone or Predictive Dialer campaign, you will have to be using the Spreadsheet version of our software. Open up the Spreadsheet version of Broadcast By Phone or the Predictive … Continue reading
Autodialer Campaign Overview
This is an overview about how to create an Auto Dialer campaign. If you want to start making a simple campaign, click the link at the bottom of this article. Pictured below is the area you will begin the Auto … Continue reading
Autodialer Campaign Overview
This is an overview about how to create an Auto Dialer campaign. If you want to start making a simple campaign, move on to the next section. Auto Dialer Overview: Steps Put your information into the contact list Start the … Continue reading
Automated Phone Surveys
The following video shows you how to launch automated phone surveys using Voicent’s IVR studio alongside the Auto Dialer.
Automatic Call Disposition
A call disposition rule specifies how to set certain CRM field after a phone call. For example, you can set the Contact Status field to “machine answer” and automatically retry the call. To access the call disposition page, select Campaign, … Continue reading