Monthly Archives: July 2011

Beware VoIP Service Hackers

Posted on July 28, 2011 | By Voicent Customer Service

A Vancouver Sun newspaper article detailed a recent SWAT team response to a local home that turned out to be a case of “swatting,” which is the term for bogus 911 emergency reports. In the Vancouver case, a VoIP Service … Continue reading →

Posted in Business, technology, VoIP |

Report: Fast growth for American Mobile VoIP Market through 2014

Posted on July 28, 2011 | By Voicent Customer Service

North American Mobile VoIP will have grown by nearly 60 percent between 2010 and 2014, according to a report by MarketResearch.com, a provider of global market intelligence products and services. The report cited business needs to reduce communication costs as one … Continue reading →

Posted in Business, technology |

Automatically “check in” with customers every month

Posted on July 27, 2011 | By Voicent Customer Service

This is an excellent idea generated by a user, who asked: “Do you offer something that would automatically call our accounts each month and, if there is no answer, leave a pre-recorded message, and, if there is an answer, give … Continue reading →

Posted in Communication Best Practices, SMB Marketing tips |