Can Auto Reminder handle menu trees?

A user asks: Is it possible for Voicent’s Auto Reminder appointment reminder software to be set up to deliver messages to numbers that involve a multi-level phone menu tree?

Specifically, the user wants Auto Reminder to dial a number, then play the touch-tone sound for “3,” then play the touch-tone sound for the extension “2140,” then play the touch-tone sound for “1,” then leave a recorded message.

The answer is, yes, that can be done. Using Voicent’s IVR Studio, a call flow can be easily designed, but you would have to use a little trick.

After Auto Reminder generates the call, IVR Studio can easily perform the touch-tone inputs, but you want to make certain that the receiving system is ready for them. The solution? Insert brief, “recorded” moments of silence that will delay the signals and allow the receiving system to finish its prompts.

It’s simple to create the call flow in IVR Studio’s drag-and-drop GUI environment. To play a touch-tone, you can specify the digit needed, select the prompt type as “DTMF tone.”

The automated silence can be created with simple silent audio files. When the files play, you are essentially “pausing” the Voicent IVR inputs and waiting for the receiving phone system to present its menus.

Cool, huh? Here’s a link where you can learn more about Voicent’s IVR Studio.