Monthly Archives: April 2014
The Different Kinds of Dialing – Preview Dialing, Force Dialing, and more
I see some places offering preview dialing, what is that? Also, what is force dialing, power dialing, etc. Preview dialing is when agents view the customer’s information first before requesting the system make the call. As the system goes through the … Continue reading
Making the most of Agent Dialer’s answering machine detection and handling features
When I am predictive dialing can I have the program just skip answering machines or automatically leave a message? Voicent’s predictive dialer, Agent Dialer, can handle answering machines and voicemails in a couple of different ways. If you are most … Continue reading