Tag Archives: predictivedialer
Setting up Zoho Integration with Voicent Software
I already use Zoho CRM, is there a way for me to integrate that with Voicent’s dialer software? Voicent features a built-in integration option with Zoho CRM, making extremely easy to make use of your Zoho account along with Voicent … Continue reading
Posted in Call Center Software, Predictive Dialer
Tagged agent dialer, agentdialer, auto dialer, call center, call center crm, predictive dialer, predictivedialer, voicent, zoho, zohocrm
Making the most of Agent Dialer’s answering machine detection and handling features
When I am predictive dialing can I have the program just skip answering machines or automatically leave a message? Voicent’s predictive dialer, Agent Dialer, can handle answering machines and voicemails in a couple of different ways. If you are most … Continue reading
World’s Largest Debt Collection Operation Settles FTC Charges, Will Pay $3.2 Million Penalty
The world’s largest debt collector has been fined $3.2 million by the Federal Trade Commission. Expert Global Solutions(EGS) and its subsidiaries have agreed to stop harassing consumers with allegedly illegal debt collection calls. The law they violated was the number … Continue reading
Posted in Predictive Dialer
Tagged agent dialer, agentdialer, auto dialer, call center, call center manager, call center software, call center solution, ccm rules, ccm rules engine, ccmre, contact center, Dial plan, failed.line unavailable, fcc, federal communications commision, federal trade commision, ftc, predictive dialer, predictivedialer, rules engine