Tag Archives: predictive
Making the most of Agent Dialer’s answering machine detection and handling features
When I am predictive dialing can I have the program just skip answering machines or automatically leave a message? Voicent’s predictive dialer, Agent Dialer, can handle answering machines and voicemails in a couple of different ways. If you are most … Continue reading
CRM API call limit
If you are not utilizing Voicent CRM(which you should) and using another CRM instead, such as Salesforce, then there will be limitations to the number of API calls that you can make for a day. That number will depend on … Continue reading
Posted in Call Center Software, Developer, Predictive Dialer, voip
Tagged agent, agent dialer, api, call, crm, limit, predictive, predictive dialer, salesforce, salesforce crm, sf, sugar crm, sugarcrm, voicent crm, zoho, zohocrm
Setup Predictive Dialer with SugarCRM Screen Popup
I saw a knowledge base titled “Setup Predictive Dialer with SugarCRM Screen Popup” on July 1, 2013. I want to achieve the same thing, but I’m not entirely sure how to find the link. How do I exactly integrate predictive/agent … Continue reading
Posted in Call Center Software, Developer, Predictive Dialer, voip
Tagged agent, agent dialer, crm, dialer, integrate, integration, predictive, predictive dialer, sugar, sugar crm, sugarcrm, voicent