Tag Archives: outbound
The Different Kinds of Dialing – Preview Dialing, Force Dialing, and more
I see some places offering preview dialing, what is that? Also, what is force dialing, power dialing, etc. Preview dialing is when agents view the customer’s information first before requesting the system make the call. As the system goes through the … Continue reading
Making the most of Agent Dialer’s answering machine detection and handling features
When I am predictive dialing can I have the program just skip answering machines or automatically leave a message? Voicent’s predictive dialer, Agent Dialer, can handle answering machines and voicemails in a couple of different ways. If you are most … Continue reading
Salesforce CRM Outbound/Inbound Dialer integration
How can Voicent integrate their software with our Salesforce CRM? Voicent works hard in fulfilling our customers’ needs. We pride ourselves in simplifying your business needs to save you time, energy, and cost. Voicent just released a new feature where … Continue reading
Posted in Call Center Software, Developer, Predictive Dialer, voip
Tagged agent dialer, auto dialer, call center, call center crm, call center manager, crm, dashboard, dialer, inbound, integration, outbound, salesforce, salesforce crm, voicent