Tag Archives: predictive dialer
Setting up Zoho Integration with Voicent Software
I already use Zoho CRM, is there a way for me to integrate that with Voicent’s dialer software? Voicent features a built-in integration option with Zoho CRM, making extremely easy to make use of your Zoho account along with Voicent … Continue reading
Posted in Call Center Software, Predictive Dialer
Tagged agent dialer, agentdialer, auto dialer, call center, call center crm, predictive dialer, predictivedialer, voicent, zoho, zohocrm
The Different Kinds of Dialing – Preview Dialing, Force Dialing, and more
I see some places offering preview dialing, what is that? Also, what is force dialing, power dialing, etc. Preview dialing is when agents view the customer’s information first before requesting the system make the call. As the system goes through the … Continue reading
Making the most of Agent Dialer’s answering machine detection and handling features
When I am predictive dialing can I have the program just skip answering machines or automatically leave a message? Voicent’s predictive dialer, Agent Dialer, can handle answering machines and voicemails in a couple of different ways. If you are most … Continue reading